This Privacy Policy describes how Shayna Walker, APRN ("Practice," "we," "us," or "our") collects, uses, and protects information when you visit shaynawalkermd.com, use our client portal at portal.shaynawalkermd.com, or interact with us in connection with our services. This Policy applies to general personal data and website usage data. For information specifically about your Protected Health Information (PHI), please refer to our separate HIPAA Notice of Privacy Practices.
We may collect the following types of information:
Name, email address, phone number, professional license information, state(s) of practice, and any other details you submit through forms, bookings, or direct communication with us.
Login credentials, profile details, booking history, community activity, uploaded documents, and messages sent within the Portal's channels.
IP address, browser type, device information, pages visited, time on site, and referral source. Collected automatically when you visit our website or Portal.
Emails, messages sent through the chat widget, or any other written communication you send to us or through our platforms.
We use the information we collect to:
We do not use your information for advertising or sell your data to any third party. Ever.
Our website uses cookies and similar technologies to improve your browsing experience and understand how our site is used. These include:
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the Portal and website.
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Any sharing of Protected Health Information (PHI) is governed separately by our HIPAA Notice of Privacy Practices.
We take the security of your information seriously. Our website and Portal are hosted on HIPAA-compliant, encrypted platforms. We use secure connections (HTTPS) across all pages, restrict access to personal data to authorized personnel only, and require Business Associate Agreements (BAAs) with all vendors who may access your data.
While we take all reasonable steps to protect your information, no system is completely immune to security risks. If you believe your account or information has been compromised, please contact us immediately.
We retain your personal information for as long as your account is active or as needed to provide services to you. After termination of services, we retain records as required by applicable law and professional licensing standards — typically a minimum of six years. When data is no longer needed, it is securely deleted or de-identified.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Request a copy of the personal data we hold about you, in a portable format where applicable.
Request that we correct inaccurate or incomplete personal data in our records.
Request deletion of your personal data, subject to our legal retention obligations and your active service agreement.
Opt out of non-essential marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly.
To exercise any of these rights, please contact us at the details below. We will respond within 30 days.
If you are a Nevada resident, you have the right to request that we do not sell your personal information. We do not sell personal information and have no plans to do so. You may still submit a verified opt-out request to us at the contact below, and we will honor it.
For health data governed by Nevada SB 370, please refer to our HIPAA Notice of Privacy Practices for full details.
Our website and Portal may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are intended for licensed adult healthcare professionals only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and notify active clients through the Portal or by email. Your continued use of our website or Portal after any changes take effect constitutes your acceptance of the updated Policy.
If you have any questions about this Privacy Policy or how we handle your personal data, please reach out: